PRIVACY POLICY
Effective Date: May 11, 2026
Black Tie Bus Charters, INC. (“Black Tie Bus Charters,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide through our website, https://www.blacktiecharters.com (the “Website”).
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website, contact us, submit forms, or otherwise interact with our services.
By using this Website, you agree to the practices described in this Privacy Policy.
1.INFORMATION WE COLLECT
We may collect information you voluntarily provide to us, as well as certain information automatically collected when you use the Website.
A. Information You Voluntarily Provide
We may collect personal information including:
• Full name
• Email address
• Phone number
• Pickup and destination information
• Event or trip details
• Passenger count
• Requested dates and times of service
• Information submitted through contact forms or chatbot communications
• Any additional information you voluntarily provide
B. Information Automatically Collected
When you visit the Website, certain information may automatically be collected, including:
• IP address
• Browser type and version
• Device information
• Operating system
• Referral URLs
• Pages visited and browsing activity
• Date and time of visits
• General geographic location information
• Website interaction data and analytics information
2.HOW WE USE YOUR INFORMATION
We may use collected information to:
• Respond to inquiries and quote requests
• Communicate regarding reservations or transportation services
• Provide customer support
• Coordinate transportation logistics
• Improve website performance and user experience
• Monitor website traffic and analytics
• Maintain website security and prevent fraud or misuse
• Comply with legal obligations
• Enforce our policies and terms
• Contact you regarding your inquiry or requested services
We do not sell personal information for monetary compensation.
3.COOKIES AND TRACKING TECHNOLOGIES
Our Website may use cookies, pixels, and similar technologies to improve functionality and analyze website traffic.
These technologies may include:
• Essential cookies necessary for Website operation
• Analytics cookies used to evaluate Website performance
• Functional cookies used to enhance user experience
• Third-party service cookies associated with embedded tools or chatbot functionality
You may control cookie settings through your browser or through our cookie banner preferences where available.
Disabling certain cookies may affect Website functionality.
4.THIRD-PARTY SERVICES
We may use third-party vendors and service providers to assist in operating our Website and providing services.
These providers may include:
• Squarespace
• Elfsight AI Chatbot
• Email service providers
• Technology and hosting providers
• Transportation affiliates or operational partners when necessary to fulfill requested services
These third parties may have access to personal information only as necessary to perform services on our behalf or as otherwise permitted by law.
We are not responsible for the privacy practices of third-party websites or services.
5.AI-ASSISTED CHAT FUNCTIONALITY
Our Website may utilize AI-assisted chatbot technology provided by third-party vendors to help respond to inquiries and improve customer support experiences.
Information submitted through chatbot interactions may be processed to assist with communication, service inquiries, and operational support.
Users should avoid submitting highly sensitive personal information through chatbot features.
6.COMMUNICATIONS
By submitting a contact form, requesting a quote, initiating communication, or otherwise providing your contact information, you consent to being contacted by Black Tie Bus Charters regarding your inquiry by phone, email, or text message.
Message and data rates may apply depending on your mobile carrier.
Consent to communications is not a condition of purchase.
7. DATA RETENTION
We retain personal information only as long as reasonably necessary for business, operational, customer service, legal, security, compliance, or recordkeeping purposes.
Retention periods may vary depending on the nature of the information and applicable legal obligations.
8.DATA SECURITY
We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
9.YOUR PRIVACY RIGHTS
Depending on your state or country of residence, you may have certain privacy rights regarding your personal information.
These rights may include:
• Requesting access to personal information
• Requesting correction of inaccurate information
• Requesting deletion of personal information
• Requesting information regarding data usage
• Opting out of certain data processing activities
To exercise applicable privacy rights, please contact us using the information below.
10.DO NOT TRACK SIGNALS
Some web browsers may transmit “Do Not Track” signals. Because there is no universally accepted standard for these signals, our Website may not respond to them.
11.CHILDREN’S PRIVACY
This Website is intended for adults and is not directed toward children under the age of 13.
We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take reasonable steps to delete it.
12.THIRD-PARTY LINKS
Our Website may contain links to third-party websites or social media platforms, including Instagram and X (formerly Twitter).
We are not responsible for the content, security, or privacy practices of third-party websites.
Users should review the privacy policies of those third parties before providing information.
13.BUSINESS TRANSFERS
In the event of a merger, acquisition, restructuring, asset sale, or other business transaction, personal information may be transferred as part of the business assets involved.
14.LEGAL DISCLOSURES
We may disclose personal information when required to do so by law or when we reasonably believe disclosure is necessary to:
• Comply with legal obligations
• Respond to lawful requests from government authorities
• Protect our rights, property, or safety
• Investigate fraud, abuse, or security concerns
• Enforce our agreements and policies
15.CALIFORNIA PRIVACY NOTICE
California residents may have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).
California residents may request:
• Access to collected personal information
• Deletion of personal information
• Correction of inaccurate information
• Information regarding categories of collected data
• Information regarding disclosures to third parties
We do not knowingly sell personal information for monetary compensation.
To submit a California privacy request, contact us using the information below.
16.INTERNATIONAL USERS
Although our services are primarily offered within the United States, individuals located outside the United States may access the Website.
By using the Website, you understand that your information may be transferred to and processed in the United States.
17.ACCESSIBILITY
We are committed to making our Website reasonably accessible to all users. If you experience difficulty accessing any content or functionality, please contact us.
18.CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time.
Changes will become effective upon posting the revised version to the Website. Continued use of the Website after changes are posted constitutes acceptance of the updated policy.
19.Artificial Intelligence Illustrations and Enhancements to Visuals
Certain visual assets on this website, such as vehicle staged photos or conceptual hero images, may be generated or enhanced using artificial intelligence (AI) to provide a high-fidelity representation of our service standards. While these images are intended to reflect the quality of the Black Tie Bus Charters fleet and service level, they may not depict the specific vehicle assigned to your reservation. We are committed to truth in advertising and ensure that our actual service meets or exceeds the professional standards illustrated.
20.CONTACT INFORMATION
If you have questions regarding this Privacy Policy or wish to submit a privacy-related request, please contact:
Black Tie Bus Charters
3050 Ridgewood Rd
Winston-Salem, NC 27107
United States
Email: reservations@blacktietransportation.net
Phone: 336-768-5177